Kelso Auto Repair

These guys are absolutely amazing! I was on my way to Idaho last week and the alternator that I had just replaced on the 10th failed. They were booked solid, yet had me bring it in. They replaced it by 3pm, but had bad news for me...... The new alternator was ALSO BAD! They told me the soonest they could get another one would be the next day, but they were also booked solid then as well. I had to be in Idaho and could not wait. I rented a car and told them to go ahead and fix it AGAIN and I would pick it up the following Friday. They called on Wednesday and said it was ready. I let them know that I couldn't get it until Friday and they said that's good because we are working with the parts store that provided the bad parts to get this done for you at no cost to you. They went above and beyond throughout this whole ordeal for me. Thank you, Tim, Ken, Kevena and all the guys who helped get this done. You're Number One in my book! They truly care about their customers. If I'm ever in need of a mechanic when I'm in the area again I know where to go.

I came to the shop thinking the turbo on my Subaru was blown. I was told after diagnosis that my turbo was fine and test-produced 10lbs of boost. That's good news. So, the shop then did a bunch of other stuff the car needed for $3000. So, then I pick up the car and the turbo is making a noise. After a ride with the tech he agreed there is a noise, the turbo bearings may be starting to go out. So, now $3000 later, I have a car in need of a turbo. Lots of needed work was done, but I don't know how this issue was only noticed by me. I dont think the guys at the shop meant to do wrong by me, they seem like such nice people, but, communication breakdown led me to think the car would 'run like a top,' when a major and expensive issue remains.

This business has very clear reasonable prices. They are able to get things going quickly. The staff is professional and they know what they are doing. Keep up the good work!

Renee said the employees always get back to her and they got her vehicle in quickly.

It's been close to six years (5 years 8 months) since the last time I had great. family oriented, trustworthy, willing to actually work with you, treat you like a human being, kind of people. Between that time since I've moved away from California, I had great mechanics then. It is dreadfully sad to not see this more with other places. I have been living here in Kelso/Longview Washington for quite some time so, I wish to have learned of this location so much sooner! This will be my go-to from now on. Thank you for working a magnificent job with both my vehicles. Thank you, so much. May this place continue to stand tall.

Missy said the staff provided interpersonal service, she loves the business and working with Ken.

The one service garage in this town where I never have to second guess their motives. This team is honest, fair and always does the job right.

I appreciate the time you take to explain the issues with my older car (2005). Your expertise is appreciated - also your patience and explanations.

Brian said that they have good service. They're informative and the people knew what they were doing.

Lonnie said he was very happy with the service from this business.