One of the hallmarks of great business practice is the ability to practice good recordkeeping. I called Mr. Ken regarding a vehicle that this business serviced TEN YEARS AGO, and Mr. Ken was able to corroborate information I found on a carfax for a vehicle that I own. Not only was he able to corroborate information, but he was able to give me more detailed notes that the carfax did not have on file. Friendly, courteous, professional, and patient are some words I'd use to describe Mr. Ken and his business practice. I would definitely use this service again if I was ever up in this neck of the woods.